Posts by Eliza Keasler
Preparing for Organizational Repositioning: Four Steps to Implement an Effective Crisis Management Plan

Learn the four essential steps to implement an effective crisis management plan when repositioning your organization. By understanding the current landscape, identifying key stakeholders, drafting key messages and equipping your team, you can navigate sensitive announcements with transparency and empathy to shape a positive outcome.

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Crisis Corner: Navigating a Customer Service Issue that Goes Viral

Have you ever read about a large, public crisis and wondered how you would have responded? Learn from our crisis communications team and join us each month as we break down real-life scenarios, walk through key insights and learn appropriate response tactics. This month, we are revisiting Red Lobster’s 2020 Mother’s Day viral video and sharing a few crisis lessons learned.

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